Shipping, Returns & Policy

SHIPPING:

  • All orders $100.00 or more include free shipping
  • Orders under 100.00 will be charged a flat rate of 10.00 per order. 
  • 90% of orders will be shipped within 2 business days.  On occasion items are Direct shipped, these may require an additional day.
  • you will be emailed tracking information once shipment leaves our warehouse.
  • all shipments are via Canada Post, Canpar or Purolator with proof of delivery required.
  • We ship to Canadian Addresses only.

RETURNS:

  1. Defective goods:  Please consult the warranty information that came with your product.   If none, contact us via email.
  2. Damaged in transit.   Please contact us immediately. Photos will be required
  3. All returns must be prearranged by Wooden Spoon KitchenwarePlease contact us via email for return authorization. Unauthorized returns will be returned to you COD.
    • All returns must be new and unused in the original box with all parts and information and in the same condition you received it.  NO used items will be accepted.
    • All returns must be made within 30 days of purchase.
    • All returns  require a receipt or proof of purchase. 
    • Upon inspection of returned items a credit will be applied to purchasing account less the original shipping cost.
    • Books and perishable goods are exempt from return and all purchases are final.
    •  Return shipping costs are the responsibility of the customer.
    • Actual shipping cost of purchase will be deducted from refund. Shipping costs are non-refundable.
    • We recommend trackable shipping of returns as we are not responsible for any items that do not arrive at our warehouse.
         4.    Late or missing refunds (if applicable)
    • If you haven’t received a refund yet, first check your bank account again, then the credit card company..
    • Next contact your bank. There is often some processing time before a refund is posted.
    • If you’ve done all of this and you still have not received your refund yet, please contact us at sales@woodenspoonkitchenware.ca
    • Gift returns are as above standards and only exchanged with a gift card unless return is issued to the original purchaser.

      POLICY:

      1. Your information is kept confidential and not shared.
      2. Methods of payment are via Credit Card or Paypal.  If you prefer Etransfer/Interac please contact us via email to arrange.
      3. Applicable provincial tax will be added.
      4. Shipping to Canadian addresses only.

       WHAT DO WE DO WITH YOUR INFORMATION?

      When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
      When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
      Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

       CONSENT

      How do you get my consent?
      When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
      If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

      How do I withdraw my consent?
      If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at sales@woodenspoonkitchenware.ca or mailing us at:
      WOODEN SPOON Kitchenware
      Box 1612 Humboldt Saskatchewan CA S0K2A0

       DISCLOSURE

      We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

       SHOPIFY

      Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
      Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

      Payment:
      If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
      All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.
      PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
      For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

       THIRD-PARTY SERVICES

      In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
      However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
      For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
      In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
      As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
      Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

      Links
      When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

      SECURITY

      To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
      If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

      COOKIES

      Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
      _session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
      _shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
      _shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
      cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
      _secure_session_id, unique token, sessional
      storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


      AGE OF CONSENT

      By using this site, you represent that you are at least the age of majority in your province of residence, or that you are the age of majority in your province of residence and you have given us your consent to allow any of your minor dependants to use this site.

      CHANGES TO THIS PRIVACY POLICY

      We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
      If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

      QUESTIONS AND CONTACT INFORMATION

      If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at sales@woodenspoonkitchenware.ca or by mail at
      WOODEN SPOON Kitchenware
      [Re: Privacy Compliance Officer]
      Box 1612 Humboldt Saskatchewan CA S0K2A0
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